BlueZooAquatics.com
Opening
thoughts –
They are a very good runner up or maybe even as good by their own. They got some good prices and sales! Also I think their a bit better
then LiveAquaria.com with
Mantis Shrimps.
Customer
Service & Knowledge –
They’re customer service representative at the time, was this nice lady. I
think the woman mentioned that she use to work with LiveAquaria.com. She said they were like them but they
wanted to give a more personal Customer Service. She was very helpful and was
willing to help in anything that I needed. However, that was years ago and
something changed about them. The ‘personal’ touch I was use to had toned
downed, however, hasn’t changed too much in their service.
Today’s BlueZooAquatics.com gives an impression
that they have a smaller Customer Service team. I have emailed and or spoken to
the same group of people. Unlike LiveAquaria.com there is always
a different person and never the same one. Again I like talking to the same
person(s), to me it builds trust. Shrugs. The guy I seem to always speak to now
his a bit rude. Or blunt. His okay to speak to…tolerable but most importantly
the bottom line is if there is any problems with your order, his accommodating.
(52%)
Mantis
Shrimps – From there website they seem Knowledgeable about their
stock and to my opinion about the same as LiveAquaria.com.
They have some kinks to work out on… Like, I called to ask about a
Lysiosquillina maculata…wanted to know about its exact size and what gender it
might be. I mentioned to the guy I spoke to, that I was looking for a male for
a pairing project. He said that BlueZooAquatics.com
are in to things like this and would be willing to help. I mentioned to him
that I have email about that Lysiosquillina maculata that was listed. He said
that the stock department gets a lot of emails and that eventually they will
answer in due time. He also gave me an option to be forwarded to the stock
department by phone. The person never picked up and I left my inquiry. I never
got a reply, ether by email or by phone. Another instance was I was asking for
additional pictures for an item I just bought from them. I did get a reply back
from the stock guy, stating he would send one over the following day. However,
I never got a picture.
They’re knowledge about Mantis Shrimps are about the same to LiveAquaria.com.
Their was another purchase I made that they listed another ‘possible’
Gonodactylaceus glabrous. I like that BlueZooAquatics.com
mentioned that they were unsure.
Vs. those other sites saying it is, when in reality it isn’t. The Gonodactylaceus
glabrous as it turned out to be a Pseudosquilla ciliata. Based on that, I take
it they don’t know much about Mantis Shrimps. Plus I can’t really confirm their
knowledge as I can’t contact their stock representative. Shrugs, I’m put off
about companies that don’t communicate with their customers. However, if there
is any problems with your order, they are accommodating. I still like them as a
company. I would order with them again and still do but I won’t expect them to
answer any of Mantis Shrimp questions.
Availability
& Variety – Fish, Inverts, & Corals they have a
good amount of choices and they have a WYSIWYG that they call Collector's Choice. Where I often visit
as they give a nice selection now and then.
(87%)
Mantis
Shrimps – They actually get a lot of Stomatopods, which is a bonus. Provided that they can properly identify it and those they can are often these species. Gonodactylaceus glabrous,
Gonodactylaceus ternatensis, Gonodactylellus viridis, Gonodactylus chiragra, Gonodactylus
platysoma, Gonodactylus smithii, Lysiosquillina maculata, Odontodactylus
scyllarus and Pseudosquilla ciliata. They get them fairly somewhat available… I
say this cause they do get it a bit more often then LiveAquaria.com.
Pricing – I like their pricing ::: Smiles :::
most of the time their pricing is amazing. Some of their Corals can get expensive
too and if anything doesn’t sale out, they reduce the price.
(91%) Mantis Shrimps - Especially on the Mantis
Shrimps but for the more common one that are more sought after can get pricy
but not by much.
Policy
& Procedures –
Not sure if they offer holding animals, however, they do have an option when
you want your order shipped. I think that’s better then nothing. They have a 7
day guarantee, half of LiveAquaria.com.
If anything should die a photo and rarely the body is required to
get store credit. This is valid for one year. They will only give refunds when
something form your order goes out of stock. Sometimes if there is an issue
with the carrier, FedEx. BlueZooAquatics.com
would possibly give a offer a discount for the inconvenience. (At least once
as I recall for me).
Packaging
& Shipping – I
don’t know why, shrugs. With BlueZooAquatics.com’s
FedEx is better compared to LiveAquaria.com shipping with
FedEx, lol. It’s the same carrier but I get no issues with them when it comes from BlueZooAquatics.com. They have a flat rate of $39.99 for overnight
by 10:30am. I’m never disappointed.
They package your order pretty well, not as extravagant as LiveAquaria.com
but it gets your live stock safely to your door! Plus they give out a FREE Care
Package. Its basically four things, 1. Acclimation Guide, 2. Drip Line, 3.
Stress Guard sample and they're Blue Zoo Mix food sample. (Lately, they
haven’t been adding this package with my last two orders.)
Advertisement – I like their website more then LiveAquaria.com,
its simple and CLEAN. Easy to navigate through, however, the photos I wish were
higher resolution. Design wise I enjoy looking at it promotes they’re company
well. No FaceBook that I know of.
Conclusion – I get most of live stock ether by them
and LiveAquaria.com. The prices and sales are more likely
better. They get in Mantis Shrimps more often and are better priced. I enjoy
the selections in the Collector's Choice. I still highly recommend them :)
Mantis Shrimps – (76.67%)